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Résumé / Curriculum Vitae (CV) 

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Professional ​
Profile

Dynamic and motivated professional with a successful background in Content Writing, Résumé Writing, Fiction and Nonfiction Writing, Adult Education, College Instruction, Corporate Training and Development, and the Hospitality Industry. Hold a Master of Fine Arts (MFA) in Creative Writing, including eighteen (18) graduate credit hours in English, and a Bachelor of Science (BS) in Business Management. Taught college-level English, Public Speaking, Career Planning, and Microsoft Office; trained sales and customer service representatives in call centers and corporate environments. Award-winning public speaker and presenter; strong leader and dedicated team player with a positive mental attitude. Committed to excellence and success!

Work​
Experience​

COLLEGE INSTRUCTION / TEACHING & TRAINING EXPERIENCE

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1-800 ACCOUNTANT - New York, NY 2021 – Present

Training Specialist

Responsible for the Learning, Training & Development of accounting professionals at leading virtual accounting firm; develop and deliver state-of-the-art training for both in-house and remote team members nationwide and overseas; focus on soft-skills training, company processes and procedures, CRM system/portal navigation, leadership training, utilizing LMS tools for virtual learning, and orientation of new hires

 

MMCC - New York, NY 2020 – 2021


Adult Basic Education & High School Equivalency Instructor
ABE / HSE Instructor at multipurpose community resource center; provide thorough instruction in English, Writing, and Social Studies to students of all ages in preparation for the TASC (Test Assessing Secondary Completion), formerly the GED; all courses effectively taught via Zoom and Google Classroom

 

MERCY COLLEGE - New York, NY Sep–Dec 2019

 

Humanities Professor (Adjunct)
Taught course in “Critical Inquiry” to college Freshman during Fall Semester, 2019; helped and motivated students to practice critical thinking, ask logical questions, seek definitive answers, and communicate effectively at multiple levels; focused heavily on professional development, motivation, and collegiate success

YES USA - New York, NY Jul–Aug 2019


ESL Instructor / Excursion & Activity Leader
Taught English as a Second Language (ESL) to international students from Italy, Spain, Russia, China, and Japan, during their summer break; led groups of students on organized tours of major landmarks and attractions throughout New York City

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BROWARD COLLEGE - Coconut Creek, FL 2014 – 2016


English Professor (Adjunct)
Taught English Composition (ENC1101 & ENC1102) to college Freshman and Sophomores; created course syllabi, administered lesson plans, delivered thorough instruction in English grammar, punctuation, academic essay writing, and creative writing; managed numerous classrooms in real time as well as online/blended course rooms; offered individual tutoring, guidance, and coaching as needed; received excellent evaluations from English department administration and students

ATI CAREER TRAINING CENTER - Fort Lauderdale, FL 2009 – 2012

Instructor - General Education
Instructed students in Career Planning, Business Communications, English, Public Speaking, and Customer Service; wrote syllabi and lesson plans for multiple subjects; led new student orientations, conducted motivational workshops, and coached students toward success; designated résumé writer and interviewing coach for graduating students; consistently received outstanding instructor evaluations and feedback

SCHOOL BOARD OF BROWARD COUNTY - Fort Lauderdale, FL 2007 – 2011

Substitute Teacher - All Subjects (Grades K-12)
Responsible for instructional activities and classroom management in absence of regular teachers; carried out lesson plans, maintained classroom organization, enforced school rules, ensured student safety and productivity

FLORIDA CAREER COLLEGE - Pembroke Pines, FL 2006 – 2007

 

Instructor - General Education
Provided first-rate instruction in Public Speaking, English Composition, and Microsoft Office to college students pursuing technical degrees and diplomas; created syllabi, wrote detailed lesson plans; demonstrated strong listening and communication skills; received excellent instructor evaluations and feedback

CONTENT WRITING / CURRICULUM DEVELOPMENT / RÉSUMÉ WRITING _____________________________________________________

 

DIGITAL BOCA RATON - Boca Raton, FL 2015 – 2018

 

Content Writer & Creator / SEO Specialist
Wrote quality web content for the real estate market, hospitality industry, and local attractions of South Florida; proofread, edited, and improved existing content; conducted product and market research, utilized search engine optimization (SEO) verbiage for maximum visibility, edited and updated content as required

CURRICULUM CONCEPTS INTERNATIONAL (CCI) - New York, NY Jun–Aug 2017

 

Content Writer / Curriculum Development
Wrote numerous case studies for online high school economics course; content subject matter included “The Consequences of Competition in Specific Markets,” “Economic Indicators,” “Opportunity Costs,” and “Specialization”

GIFT OF GAB COMMUNICATIONS - New York, NY & Fort Lauderdale, FL 2000 – Present

 

Résumé Writer & Career Coach
Independent contractor and freelancer; write résumés and cover letters for job seekers at all career levels, ranging from entry-level to executive; teach job-hunting skills and interviewing techniques; perform professional image consulting services from proper interviewing attire to communication skills

PROFESSIONAL SPEAKING / LEARNING, TRAINING & DEVELOPMENT _____________________________________________________

ELEGANT OCCASIONS - Fort Lauderdale, FL 2004 – 2014

 

Master of Ceremonies (MC) / Entertainer
Performed as MC at weddings, corporate parties, charity balls, and class reunions; entertained and motivated the crowd; supervised and coordinated DJ, photography, videography, and banquet staff; acted as “Game Show Host” at popular South Florida racetrack and casino

NATIONAL GYM ASSOCIATION - Parkland, FL 2003 – 2007

 

Master of Ceremonies (MC)
Effectively performed as MC at professional bodybuilding competitions; announced competitors, introduced judges, acknowledged sponsors, motivated and entertained audience and participants

NOVA SOUTHEASTERN UNIVERSITY - Fort Lauderdale-Davie, FL Jul–Aug 2005

 

Project Trainer / Consultant
Conducted new-hire and reinforcement training of healthcare counselors at NationsHealth and Cigna; trained counselors in customer service skills, telephone etiquette, plan information and eligibility

CBTeam / PEARSON PERFORMANCE SOLUTIONS - St. Louis, MO Sep–Oct 2005

 

Project Trainer / Consultant
Administered training curriculum for prescription drug care specialists in Medicare call center; wrote and edited in-house training materials to enhance learning, minimize turnover, and increase retention

 

 

DEBT MANAGEMENT CREDIT COUNSELING (DMCC) - Boca Raton, FL Sep–Dec 2003

 

Project Trainer / Consultant
Designed and implemented training curriculum for credit counselors in a high-volume call center environment; wrote, proofread, and edited telephone sales scripts; coached and motivated team to success

SUNBURST HOSPITALITY CORPORATION - Miami, FL Apr 2001


Seminar Leader / Facilitator
Organized and led workshop on “Power Presentations” for Hotel Sales & Catering team; focused on public speaking skills, speech writing, PowerPoint presentations, overcoming stage fright, and coaching for success

HOSPITALITY INDUSTRY EXPERIENCE _____________________________________________________

EMPIRE HOTEL - New York, NY 2001 – 2002


Sales Manager
Responsible for sales and marketing of historic full-service Manhattan hotel located across from Lincoln Center; managed corporate and entertainment accounts; helped generate public relations; assisted in the writing, design, and implementation of the new sales and service training manual; maintained positive mental attitude daily

SUNBURST HOSPITALITY CORPORATION 1997 – 2001


Area Sales Manager - Miami, FL (1999–2001)
Promoted five hotels with over 600 rooms combined, including meeting and catering facilities; won numerous sales competitions for maximum lead generation, room nights, and revenue; wrote rate agreements and contracts; hosted and attended networking functions regularly; maintained public relations with clientele and community; provided advanced training of sales directors, managers, and representatives both locally and nationwide

Senior Sales Manager - Deerfield Beach, FL (1997–1999)
Achieved over 140% of sales quota; organized multiple-property sales blitzes, assisted in the development of marketing plans and sales strategies, wrote and designed advertisements, negotiated rates and contracts, processed RFPs, trained front office staff in upselling skills and customer service etiquette, handled all public relations activities, hosted dining and networking events, led detailed hotel site inspections and guest tours

COMFORT SUITES CONVENTION CENTER - Fort Lauderdale, FL 1996 – 1997

Corporate Sales Manager
Successfully performed high-impact sales for corporate and airport all-suite hotel; acquired new accounts weekly, each producing 25 to over 1,000 room nights per year; wrote proposals, rate agreements, and contracts; partook in the launching of public relations campaigns and strategies; active with local networking organizations, the Chambers of Commerce, and the Convention & Visitors Bureau (CVB)

COMPUTER SKILLS / IT & SOCIAL MEDIA _____________________________________________________

Microsoft Office: Word, PowerPoint, Outlook, and Excel; Google Workspace; Internet Savvy; CampusVue; Absorb LMS; Articulate 360; Blackboard; Online Course Room Instruction; Zoom; Celtx; Hospitality Programs: Daylight and Delphi; Knowledge of Social Media: Facebook, Instagram, TikTok, Twitter/X, and LinkedIn; Content Writing; Search Engine Optimization (SEO)

PROFESSIONAL MEMBERSHIPS & AFFILIATIONS _____________________________________________________

 

Association for Talent Development (ATD) ◆ Florida Speakers Association (FSA) ◆ Hospitality Sales & Marketing Association International (HSMAI) ◆ Toastmasters International ◆ Professional Association of Résumé Writers & Career Coaches (PARW/CC) ◆ Tri-County Humane Society ◆ The American Society for the Prevention of Cruelty to Animals (ASPCA)

Education

EDUCATION

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M.F.A. - National University – La Jolla, California; Graduated: March 2014

 

Master of Fine Arts (MFA) in Creative Writing

GPA: 3.51

Program Included: Fiction and nonfiction writing, English and multicultural literature, screenwriting, writing pedagogy, major author seminar, film genre studies, film history, advanced writer workshops

Eighteen (18) Graduate Credit Hours in English

 

B.S. - Florida State University – Tallahassee, Florida; Graduated: 1996

Bachelor of Science (BS) in Management

Excelled in English, Public Speaking, Organizational Behavior, Psychology, and Humanities

A.A. - Broward Community College – Fort Lauderdale, Florida; Graduated: 1994

 

Associate of Arts (AA) in Business Administration

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